Offir Schwartz
CEO
You get a team, not a ticket queue.
Most providers hand you a contract and a support number. We give you a team that knows your network, understands your funding obligations, and stays accountable from the first consultation through every funding cycle that follows.
Our approach
EM3 operates exclusively in the world of institutional connectivity: schools, libraries, and rural healthcare facilities. That singular focus shapes everything about how we work.
We don't manage your account between other priorities. We don't hand off responsibility to carriers when something goes wrong. And we don't send you a bill that doesn't match your quote.
Dedicated account manager
One named contact from first consultation through every funding cycle that follows. Your network's history lives with one person, not in a ticket system.
US-based NOC, 24/7
Your network is monitored around the clock by our own team, not an outsourced service. When something's wrong, you hear from us first.
Full-cycle accountability
We treat your uptime, your compliance documentation, and your funding outcomes as our own responsibility. That's not a service tier. It's just how we operate.
How we work
From first call to every funding cycle
We follow the same four steps with every client. Each one is something we own, not hand off to a carrier or subcontractor.
Deep understanding
We start with a full picture of your environment: existing infrastructure, funding history, procurement timelines, and the constraints your team lives with day to day. That context shapes everything that follows.
Respond
When your bid goes out, we quote every viable carrier option and bring you the best fit for your network and your budget, not a catalog recommendation. E-Rate eligibility and CIPA requirements are matched from the start, not added as afterthoughts.
Source
We draw on long-standing vendor relationships to source hardware and services at favorable terms. Our team handles procurement coordination so your staff does not have to.
Support
Ongoing support means a named team, not a rotating help desk. We monitor, troubleshoot, and manage your billing through every funding cycle so you are not left managing any of it alone.
Our expertise
USAC program specialists since 1996
EM3's managing partners have worked with USAC programs since 1996, the year E-Rate was established. That history spans E-Rate and the Rural Health Care Program, hundreds of funding applications, dozens of audit cycles, and every rule change USAC has issued in between.
When the regulatory landscape shifts, we already understand what it means for your application.
Our team
The people behind your network
Small enough to know your name, experienced enough to have solved your problem before. Select a team member to learn more.
Erik Nordstrom
Director of Operations
Shawn McLoughlin
Director of Sales
Dwight Thomas
Principal Network Architect
Leslie Schultz
Senior E-rate Sales Specialist
Connectivity for the places others skip
Most providers serve where coverage already exists. We built specifically for the gaps: rural districts on the edge of carrier service maps, clinics in communities other vendors have declined, libraries with no reliable options nearby. Five hundred carrier relationships and 5,000 field technicians give us reach that most providers cannot match. Our network operations center monitors every circuit around the clock, so a problem is ours to solve before it reaches you.
Customer satisfaction
Our clients stay and refer us to their peers.
72NPS score
98%Customer retention
4.9/5Support satisfaction